To Order :
On this site, you will not find "Shopping
Baskets" and "Buy Me Now" boxes, whose
purpose is to entice you to complete a
purchase without any human intervention. We
pride ourselves on our personal attention to
detail. If you are at all unsure about any
aspect of our products, telephone, fax,
write or e-mail us with your query which
will be answered promptly and, we hope,
knowledgeably. Ganseys, in particular, are
unique garments and we wish to ensure that
you are completely satisfied before making a
purchase, as well as after.
We are unable, at present, to accept orders
directly via the web. However, an order can be sent to
us either by letter, fax, e-mail or
telephone. Please find additional ordering
information below. For any other queries or
information please do not hesitate to
contact us. To order now, please select the
ORDER FORM.
U.K. POSTAGE AND PACKING
Due to the recent
introduction of "Pricing in Proportion" by
the Royal Mail, we have been forced,
reluctantly, to introduce a new scale of
postage charges.
For all U.K. orders please add the following
to cover the cost of post and packing:
| ITEM |
POSTAGE |
|
Hand-knitted Ganseys (always sent by
Special Delivery) |
£4.95 |
|
Machine Knitted Sweaters |
£4.95 |
|
Knitting Kits up to size 42 inches |
£5.50 |
|
Knitting Kits, size 44 inches and
above |
£7.70 |
| One
Breton Shirt |
£1.95 |
| Two
Breton Shirts |
£2.95 |
| Three
or more Breton Shirts |
£4.95 |
| If in
doubt about any aspect of postage,
please contact us. |
|
INTERNATIONAL POSTAGE CHARGES
As the charge for postage depends on a
combination of weight, mode of transport and
destination, it would be impossible to offer
a complete scale of all the various charges.
The easiest method when ordering is to pay
by credit card, in which case we can simply
add the actual cost of the postage to the
order. Please also be aware that local
customs duties may be payable. Please
indicate whether insurance is required.
Unless otherwise specified, parcels travel
at the customer’s risk.
TERMS OF TRADING
UK only: In general, items weighing less than 1¼
kilograms are dispatched by first class post and
should arrive within a matter of days. Heavier
items (such as knitting kits or multiple packs
of wool) are sent by ordinary parcel post which
normally takes some 3 to 4 working days. PLEASE
NOTE THAT ALL HAND-KNITTED GANSEYS ARE NORMALLY
SENT BY ROYAL MAIL SPECIAL DELIVERY. This
service guarantees next-day delivery and
requires a signature. We obtain proof of posting
for every item sent, and the Royal Mail offers
compensation of £28 should any item be lost in
the post, however if you order anything other
than a hand-knitted gansey and require
additional insurance please add £1 to the
standard post & packing charge, but note that
these items will be sent by insured parcel post
rather than first class post. If you need to
return any item to us, please ensure that you at
least obtain a certificate of posting. In our
experience the Royal Mail offers a fast, safe
service.
|
